FAQ
How do I track my shipment?
We offer a tracking code for parcel deliveries, but if the shipment exceeds the promised delivery time, please be careful.
contact us by calling +37123307111 or writing to info@loon.lv
If you send by courier,
You will receive more precise instructions about the progress of the shipment by email and phone.
What to do if the glasses are sold out?
In such situations, we usually mention under the order when they might return to the collection. Call us +371 23307111 and we will inform you about the nearest delivery and other details as soon as possible.
How long does delivery take?
Delivery time is 2-3 days (excluding holidays)
What are the possible delivery methods?
Delivered to your door via courier within 1-2 business days.
Via Omniva parcel machines within 2-3 days.
What should I do if I have provided an incorrect phone number or address when placing an order?
Call us as soon as possible at 23307111 or write to info@loon.lv. If the order is still in our warehouse, we will change the delivery details.
How can I return my shipment?
To return a shipment, please submit your return request by writing to
info@loon.lv, attaching a picture and reason for return, within 14 days of receiving the order
days. The item must be unused and in the same condition as it was received! After returning
Upon confirmation, we will provide further instructions on the return process.
How long does it take to get a refund?
We will refund the amount paid within 3 business days of receiving the returned item, once we have inspected, confirmed, and accepted it.
Can I exchange my order for other items?
Items of equal value can be exchanged 14 days after the order is delivered. Contact us at info@loon.lv or by calling 23307111 and we will provide instructions on the product exchange process: via Omniva parcel machines or via courier, or in person.
However, if the amount is lower or higher for another desired item, we will refund or add a surcharge, and you will be able to purchase the ones you like.
Size
Glasses have standard sizes, which
The exact parameters can be viewed under each product. They will fit most people thanks to the texture of the glasses and the flexible temples that will allow them to maintain a long-lasting fit.
comfort.
If the glasses don't fit and you want to return them, it's very easy to do.
Within 14 days of receipt of purchase.
Come and try on all the glasses in person,
by prior arrangement, or at one of our partner stores, which you can find
in the section
“Contacts”
How to properly care for glasses?
Each pair of glasses comes with a cleaning cloth for daily cleaning of the lenses.
Avoid cleaning with products, liquids, or cloths not intended for glasses, as this can damage the protective layer of the lenses, leave scratches, and affect the color of the frame.
How long is the grace period?
The warranty period is 24 months after purchase.
against any manufacturing defect. About the warranty
Intentional or unintentional damage caused by careless use is not counted.
Contact us at info@loon.lv, attach a description of the situation and pictures of the damage. After reviewing the information, we will contact you to offer a solution to the situation.